If shipping to Hawaii or Alaska, it will incur an additional $2.00 fee above the rates in the table above.  (There may be other charges, we will send you an email in case it costs more, you may decide then to continue with the order or cancel it).

Also, whenever possible, StartingOutSmall reuses boxes in order to be more eco-friendly to the environment.

SHIPPING & TRANSPORT:

We strive towards having as short a delivery time as possible, normally up to 5 working days. We send all our packages via the United States Postal Service. If a package is lost during transport to the customer, StartingOutSmall is responsible for payment; additionally, the same applies if the product is damaged. However, in order to receive a full refund or replacement, you must notify us promptly, within 10 days. If the return package is damaged or lost during the return, the customer is responsible for payment. It is therefore important that you package the product so that it is protected well. It is also up to the customer to purchase insurance for an added fee on the return package to protect them if they so choose.

ORDER CONFIRMATION:

When we have received your order, we will send a confirmation email with information about your order. Check your order confirmation and make sure that everything is correct, if you have any questions at all about your order, please contact us promptly. Please save the order confirmation, as this contains information about your order and constitutes the customer receipt. When a package is sent from StartingOutSmall, the recipient will receive a confirmation of this via email. A receipt is also sent with the goods.

CANCELLATIONS:

If you regret a purchase right after you have placed your order, please contact us, as we might have time to stop the delivery. If your order has already been shipped, the same rules apply as described later in this page (see below).

RIGHT TO EXCHANGE GOODS:

You have the right to exchange goods within 14 days after receiving your order. That means you can switch to a different color / style or simply return the goods if you are not fully satisfied with what you ordered. The only condition is that the product has not been used and that the original labels and tags are still attached to the product. Of course, the customer will get a full refund in the form of payment that was issued for the goods, as soon as we have received the return and found that the product is in its original unused/new condition. Then, the money will be deposited to your account. 

*If you received a gift and you would like to exchange it for something of equal or lesser value, that is fine too. However, you will still be responsible for any shipping charges that you will have with shipping BACK the product/s and having the new products shipped out to you. 

Just a note: It may take up to 2 weeks before the money is back to your account because of handling and mailing. The shipping fee will still be charged to the client. If you change to another color or style, the new freight charges will be charged. Fill out the return form on our site.