SHIPPING & DELIVERY:
StartingOutSmall makes every effort to fulfill orders in a timely manner, which is usually within 2 business days. (It can, however take up to 3-5 business days). In some cases, due to unforeseen circumstances, the process may take longer. In situations where a product has an expected delay or build time, the approximate ship date will be communicated as best as possible.
PAYMENT & TAXES:
All prices are listed in U.S. dollars. There are no extra charges other than the shipping fee or if being shipped in NJ, applicable sales tax. In our web shop, the following payment forms are accepted:
When paying, payment is handled by our payment partner PayPal or Google, which ensures a safe payment. All data is transmitted encrypted. StartingOutSmall ensures that no personal information will be shared with third parties.
Refer to the shipping cost table below
|Order Total:||Shipping Cost:|
|Up to $14.99||$3.95|
|$75.00 and Up
If shipping to Hawaii or Alaska, it will incur an additional $2.00 fee above the rates in the table above. (There may be other charges, we will send you an email in case it costs more, you may decide then to continue with the order or cancel it).
Also, whenever possible, StartingOutSmall reuses boxes in order to be more eco-friendly to the environment.
SHIPPING & TRANSPORT:
We strive towards having as short a delivery time as possible, normally up to 5 working days. We send all our packages via the United States Postal Service. If a package is lost during transport to the customer, StartingOutSmall is responsible for payment; additionally, the same applies if the product is damaged. However, in order to receive a full refund or replacement, you must notify us promptly, within 10 days. If the return package is damaged or lost during the return, the customer is responsible for payment. It is therefore important that you package the product so that it is protected well. It is also up to the customer to purchase insurance for an added fee on the return package to protect them if they so choose.
When we have received your order, we will send a confirmation email with information about your order. Check your order confirmation and make sure that everything is correct, if you have any questions at all about your order, please contact us promptly. Please save the order confirmation, as this contains information about your order and constitutes the customer receipt. When a package is sent from StartingOutSmall, the recipient will receive a confirmation of this via email. A receipt is also sent with the goods.
If you regret a purchase right after you have placed your order, please contact us, as we might have time to stop the delivery. If your order has already been shipped, the same rules apply as described later in this page (see below).
RIGHT TO EXCHANGE GOODS:
You have the right to exchange goods within 14 days after receiving your order. That means you can switch to a different color / style or simply return the goods if you are not fully satisfied with what you ordered. The only condition is that the product has not been used and that the original labels and tags are still attached to the product. Of course, the customer will get a full refund in the form of payment that was issued for the goods, as soon as we have received the return and found that the product is in its original unused/new condition. Then, the money will be deposited to your account.
*If you received a gift and you would like to exchange it for something of equal or lesser value, that is fine too. However, you will still be responsible for any shipping charges that you will have with shipping BACK the product/s and having the new products shipped out to you.
Just a note: It may take up to 2 weeks before the money is back to your account because of handling and mailing. The shipping fee will still be charged to the client. If you change to another color or style, the new freight charges will be charged. Fill out the return form on our site.
Any return costs regarding exchange of goods or return of goods, you, as a customer will be responsible for paying. The customer is also responsible for making sure that the returns will arrive in original condition to us, therefore it is important that you package the product so that it is protected well as stated previously.
There will be absolutely NO refunds for any reason after 30 days. No exceptions. Thank you for your understanding!
When we have received your complaint, and approved it, a new product will be sent to you or your money will be refunded to your account. Of course, we will pay for freight for approved claims.
For all complaints, an investigation will be carried out regarding the status of the product, in some cases; we need to contact the supplier, which means that there may be an added delay in the return process and refund.
All items featured on the website are in stock unless "SOLD OUT" is displayed. Please be aware however, that an item in your shopping bag can still sell out as you are completing an order. In the event an item in unavailable, you will be contacted in a timely manner by StartingOutSmall and your credit card will remain uncharged.
All inquiries are usually answered within 24-48 hours. (Please be patient, however, since we are a family owned and operated business).
CUSTOMER SERVICE HOURS:
M - F 10am - 3pm EST
If you are not able to reach us, please leave us a message and we will get back to you in a timely manner. For faster service, try sending us an email at: email@example.com.
We make every effort to get back to our customers as soon as possible. We strive for customer satisfaction and repeat customers, so whatever we can do to make your shopping experience better, we are here to assist you. Please don't hesitate to let us know how we can improve your experience with StartingOutSmall. Thank you for your business!
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